Orders & Shipping

Here at Troy Lee Designs Europe, we like to make sure we ship your order as quickly as possible. 

How Long Does Shipping Take and How Much Does It Cost? 

When Will My Order Be Dispatched?

We aim to dispatch all orders within 1 working day. You will be notified by email once your order has left us and will be sent information on how to track it.

 Our warehouse won't be shipping on the below dates:

What Countries Do You Ship To?

We ship across most of Europe including Ireland and mainland Europe. For any US orders, please visit our US site here. We are now shipping to the UK. For our UK site, please go here.

Where Is My Order Shipped From?

We ship all of our orders from Troy Lee Designs Europe from our warehouse in The Netherlands.

Promotions

Free €25 egift card for orders over €150: No code needed, egift card will automatically be sent to your email after order is placed if subtotal is over €150. Troy Lee Designs has the right to cancel and revoke the egift card code if customer's order is canceled or voided. Offer not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Offer is not transferable. Troy Lee Designs reserves the right to extend, modify, eliminate, or reduce this promotion at any time. Customers must check their spam folder if egift card does not arrive in their primary inbox. Offer expires 02/12/23 11:59pm CET.


Free Shipping - Offer expires 15/12/23 11:59 pm CET.

CUSTOMER RETURNS

PLEASE NOTE: RETURNS ARE EXTENDED THROUGHOUT THE HOLIDAY SEASON. RETURNS WILL BE ACCEPTED THROUGH 31/1.

Click Here to Start A Return

TLD offers easy and convenient 30 day returns and exchange program. You are able to return unused product for a credit to purchase a replacement product or refund (shipping fees NOT included.) 

To process your return, you will need to provide:

1. Your Order number from your confirmation email or your My Account page
2. Zip code associated with the order

To start the return process and receive your Return Authorization Label (RA#) please click here start a return

Please note: RA#’s are valid for 30 days and will not be accepted if received after 30 days.

After the product is received (7-10 business days), a credit memo will be emailed as proof of receipt and refund. Please note that depending on your credit card company, it may take an additional 2-10 business days after your refund is processed for it to post to your account.

• Items must be new and include the tags.
• Tip – try on your gear inside the house with all the tags and labels intact.

Warranties

At Troy Lee Designs, we take great pride in the quality and fit in each of our products for 1-year after purchase. All Bike and Moto helmets, however, have a 3-year warranty from the date of original retail purchase. We will stand behind them 100%. If for any reason, you have not been completely satisfied, TLD will provide the following warranty policy.

We offer virtual warranty inspection on all our products by sending an email with photos to customerservice@troyleedesigns.com. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to crashes, normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure.

TLD may request the defective product for further inspection. If so, a prepaid return label will be emailed. Once received and inspected, a replacement of the same or "like" item will be shipped.

You will be contacted once the inspection is completed and informed on what action will be taken.