Contact Us
Have questions about our gear? Need help with an order? Our team is here to help you ride with confidence.
Customer Service
To get in touch with us, please email us at customerservice@troyleedesigns.eu with your name and order number.
Our customer service team are here Monday to Friday, 9am to 5pm GMT and will get back to you as soon as they can.
We will get back to you as soon as we can, but during busier times it may take a little longer.
Get in Touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Frequently Asked Questions
Find quick answers to common questions about our products and services.
Can I Return My Order
If you are not satisfied with your purchase from TroyLeeDesigns.com, you can return your order for a refund (shipping fees NOT included) within 30 days of the date of purchase. All merchandise returned for a refund must be in unworn, unused, unwashed condition, with original tags still attached. For Full Details visit our Shipping and Returns page.
Do You Offer International Shipping?
Unfortunately, we do not accept orders placed outside of the United States and cannot process payments with a debit or credit card that has an international billing address – this also includes orders purchased for delivery within the U.S.
If you would like to find a distributor in your country, please visit the International distributor page, and find the distributor in your region.
You can also select the country you are in and would like to ship to from our international sites, located in the top right corner of the site.
What is Troy Lee Design's Crash Replacement Program?
We at TLD would not recommend reusing the helmet afterward due to the helmet's compromised integrity. For helmets purchased in the USA and Canada Troy Lee Designs may assist you in replacing your helmet that is involved in a crash from within one year of the date of purchase by honoring a one-time-use 30% off discount code towards the purchase of a full-price helmet only from the TLD websites: troyleedesigns.com and troyleedesigns.ca. This offer only applies to helmets purchased in the USA and Canada. For helmets purchased outside the USA and Canada, the Crash Replacement Program discount will be at the discretion of the local Troy Lee Designs Distributor.
How do I know what size to order?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our charts. If you're between sizes, we suggest sizing up for a more comfortable fit.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for qualified retailers and teams. Please contact us at sales@Troyleedesigns.com with your business information for more details.