Refund policy

Cancelling an Order

  • If you have placed an order but wish to change or cancel it then please contact customer services as soon as you can. We will try our best to make any changes but cannot guarantee this.
  • The Distance Selling Regulations give you a right to a “cooling off” period in which to cancel the contract if you don’t want the goods that you have ordered for any reason at all. If you are in the European Union and you wish to cancel your entire order then you may do so within 30 (thirty) days after the day on which you receive your goods. If you wish to do this you must let us know and return the goods in an undamaged condition to us within 30 (thirty) days of the date on which you told us you were intending to cancel the contract. You are responsible for any postage and packaging costs of returning the goods to us. Once we receive the goods back from you and we are satisfied that they are in a good, unused condition we will refund you the cost of the goods in full by the method used to pay for the original transaction. We will make this reimbursement within 7 (seven) days of our receipt of the goods back from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

Hassle Free Returns Procedure

  • We offer a thirty day return policy, providing goods are returned unused and with packaging intact.

 

If you would like to return your product, please contact our customer service team.

  • Package your order including a copy of your packing slip. Please state the RMA number provided by the customer service team and the reason for your return.

 

Please send your return to the following address:

 

Troy Lee Design RETURNS

 

RIF EUROPE

 

Changiweg 3

 

1437 EP

 

Rozenburg

 

NETHERLANDS

 

Troy Lee Designs does not provide a delivery service for returns.

Troy Lee Designs does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser. Troy Lee Designs can only accept returns for items purchased through our European websites troyleedesigns.eu. All other returns should be referred to the retailer from whom your Troy Lee Designs product was purchased. Troy Lee Designs cannot refund the full price for items purchased at a sale price. We cannot refund any shipping charges, unless an item is faulty or sent in error. Refunds can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 working days. Refunds issued to your account can require up to 7 days to post. Unless an item is faulty, or sent incorrectly, you are responsible for the shipping costs back to Troy Lee Designs.

 

You will need to package up the goods securely in the original packaging that we sent the goods to you in, or if damaged use a suitable alternative and send it to us with the packing slip within 30 days of the date the package was delivered. Unless the goods are faulty or incorrect you are responsible for the costs of the return postage. We recommend you retain a “proof of postage” from your chosen carrier. Please keep your proof of postage in a safe place just in case there are any problems.

  • If you are returning a faulty item or have an incorrect order fulfilment then we will send you a shipping label to allow you to send your product back. Once we receive the faulty goods and we are happy that they are not of satisfactory quality you will receive your refund as soon as possible and in any event within 7 days to the card on which you made the original payment.
  • Please send all of your returns to:

Troy Lee Designs RETURNS

RIF EUROPE

Changiweg 3

1437 EP

Rozenburg

NETHERLANDS

  • On receipt of your non-faulty goods with the notice of your cancellation of the order then as long as the goods are in re-saleable condition and we have proof of purchase we will refund the relevant amount or send you out an exchange. Any refund will be to the card on which you made the original payment as soon as possible and in any event within 30 days. If you require an exchange we will arrange the shipment as soon as possible and if the item is out of stock then we will contact you by telephone or email to arrange a suitable alternative.
  • This does not affect your statutory rights.

Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour, material, or size of any item before purchasing.